Business & Technology Continuity Management Risk Officer (Incident Response & Crisis Management

The Business and Technology Continuity Management (BTCM) Risk Officer I is a subject matter expert responsible for the development, implementation, socialization and execution of Business Continuity (BC) “Incident Response and Crisis Management” processes in support of policy, standards, procedures, and regulatory requirements. Activities aligned with this role have strategic and/or broad implications to the Company. This includes facilitating complex cross-functional initiatives that enable the proactive management of risks. Performs critical work and tasks focused on the broader coordination of incident response and crisis management for the Company. Serves in a high-profile senior leadership role driving enterprise command, control and coordination, resulting in the delivery of mission critical services and Executive-Level communications. Supports enterprise and business unit compliance with all federal regulations (FFIEC) for BC/DR related planning, testing and risk mitigation.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Serve as a subject matter expert and provide guidance and governance to business units and technology partners for the BC/DR incident response and crisis management processes.
2. Create pertinent and cogent communications to enterprise stakeholders and Executive Leadership during periods of calm and crisis
3. Support and maintain BTCM program policy and governance structure & routines in alignment with enterprise guidance.
4. Plan, organize, coordinate, and manage work of resources within assigned area of responsibility to meet division, department, and enterprise goals.
5. Provide recommendations for improving efficiencies and effectiveness to meet department and company business needs.
6. Establish and maintain strong working relationships with key business partners and external public-private partnerships.
7. Stay abreast of emerging issues related to Risk Management including third party, business continuity, disaster recovery and other relevant disciplines and incorporate new learning into work processes.
8. Apply a comprehensive understanding of how the organization operates to solve technical, operational, and business problems.
9. Use metrics, reporting and data analytics to exercise judgment and identify innovative solutions.
10. Interact with business unit leadership and functional partners on a daily basis. Works independently with minimal guidance.
11. Assist BTCM leadership team with preparing for and responding to internal audit requests and/or external regulatory examinations.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree or an equivalent combination of education and experience.
2. 10 years of banking or related management experience in Communications and/or Project Management.
3. Possess and demonstrate BC/DR knowledge, aptitude, and leadership.
4. Excellent interpersonal and communication skills, demonstrating the ability to interact with and influence management and business partners effectively.
5. Strong organizational, project management, and decision-making skills.
6. Knowledge of the industry’s competitive landscape and an understanding of the market and regulatory factors that shape the industry.
7. Adept with Microsoft Office products
Preferred Qualifications:
1. Master of Business Administration, Communications, Risk Management, or relevant Master’s degree
2. Professional accreditation in BC/DR industry, such as Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP)
3. Graduate of Leadership Development Program, Banking School, or equivalent industry training program
4. Experience working for or with (significant interactions) regulatory agencies (FRB, OCC, FDIC)
5. Experience with new Corporate BTCM risk programs or initiatives

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